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NCIX.com warrants product(s) to be in good
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for a period of one (1) year for OEM packages, and for thirty
(30) days for RETAIL packages, from the original Invoice date
unless otherwise restricted below or by the manufacturer's own
warranty policy. Defective returns and warranty service will be
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NON-DEFECTIVE merchandise returns may be
accepted on some items ONLY within 15 days of the Invoice date,
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First 30 days limited warranty through NCIX.com. The remainder of the 3 year warranty is provided directly by the manufacturer.
Currently Gigabyte accepts end users’ requests on RMA service. Motherboards, Video cards, servers and Rackmount server boards carry three years limited warranty.
Warranty Effective On Date of Manufacture
Gigabyte determines warranty based on the manufacture date. The manufacture date can be verified by the serial number found on the product. The first four digits after "SN" determine the year and week of manufacturing date. For example:
"01)04719331729028(21) SN0213030585" represents the 13th week of 2002
RMA Request Procedures and Guidelines
All RMA request forms must be completed in order to obtain a RMA number
RMA request with missing or incorrect serial number(s) may result in a delayed process or a rejection of request
Any model discrepancy for received items may result in a delayed processing timeProducts received with no RMA number may delay processing or refusal (Gigabyte will not be responsible for items received without proper information)
No cross shipping or advanced replacements under any circumstances
Products will either be repaired or replaced at our discretion
Replacements may include new or refurbished products (Replacements will be for the exact or equivalent product)
Average turnaround time will be 2-3 business working weeks upon receipt (applies to quantities not exceeding 20 pieces)
If the information on your request varies from the actual item(s) received, RMA will be based on the actual item(s) received
RMA numbers will be valid for 30 days after issued date
Gigabyte will provide one way freight via UPS or FedEx ground free of charge
For consecutive violation for No Trouble Found (NTF), a testing fee per NTF board or system may apply.
Warranty Period by Product
All motherboards carry a 3 year limited warranty (First 2 years parts & labor, 3rd year parts only)
Graphic Accelerator Cards (VGA)
All graphic cards carry a 3 year limited warranty (First 2 years parts & labor, 3rd year parts only)
Servers(Server Boards/Barebone Server System)
Server Boards carry a 3 years limited warranty (First 2 years parts & labor, 3rd year labor only)
Rackmount server boards carry a 3 year limited warranty (First 2 years parts and labor, 3rd year labor only)
Rackmount components carry a 2 year limited warranty
PC Barebones System
Motherboards assembled with barebones systems carry a 3 years limited warranty (1st year parts & labor, 2nd and 3rd year labor only) * Gigabyte shall provide the fees/charges for parts upon testing of motherboards in their 2nd and 3rd year of warranty